Contact Us

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512 Westminster Avenue
VENICE, CA, 90291
United States

612 889 5788

LuckyBastardCo is a gentlemen’s apothecary company based out of Venice, California.  We created the original gentlemen’s lip balm – hand crafting an organic, small batch, premium lip balm for the most original, authentic, and adventurous man. 

Shipping & Returns

SHIPPING &RETURNS

SHIPPING

(WITHIN THE UNITED STATES)

SHIPPING IS $3.00 IN THE CONTINENTAL US. ALL LBCO PRODUCTS SHIPS VIA USPS.

(INTERNATIONAL)

ORDERS PLACED IN CANADA WILL HAVE A SHIPPING COST OF $7.50. ORDERS PLACED INTERNATIONALLY WILL HAVE A $10.00 CHARGE.

 

PROCESSING
WE PROCESS ORDERS MONDAY THROUGH FRIDAY (STANDARD BUSINESS HOURS) IN THE ORDER THEY ARE RECEIVED, FOLLOWING CREDIT APPROVAL. WE STRIVE TO HAVE YOUR PACKAGE READY FOR SHIPMENT WITHIN THREE BUSINESS DAYS. HOWEVER, BECAUSE OF THE NATURE OF OUR BRAND AND THE PROCESS WITH WHICH IT IS PRODUCED IT MAY BE LONGER AT TIMES. ALL OF OUR PRODUCTS ARE STILL HAND CRAFTED, HAND POURED AND HAND LABELED BY US. IF YOU WANT TO CHECK THE STATUS OF YOUR ORDER, PLEASE USE THE TRACKING NUMBER INCLUDED IN YOUR SHIPPING CONFIRMATION EMAIL. IF YOU HAVE QUESTIONS ABOUT YOUR ORDER OR NEED TO CHANGE AN ORDER PLEASE EMAIL US AT SUPPORT@LUCKYBASTARDCOMPANY.COM

 

PROBLEMS
IF YOUR ORDER IS MISSING AN ITEM, CONTAINS A DAMAGED PRODUCT, OR YOU HAVE AN OTHER CONCERN, PLEASE EMAIL ME SUPPORT@LUCKYBASTARDCOMPANY.COM OR CALL US AT 612 889 5788 WITH YOUR ORDER NUMBER HANDY.

 

EXCHANGES & RETURNS 

WE WELCOME YOUR FEEDBACK WITH REGARDS TO ANY OF OUR PRODUCTS OR SERVICES. SHOULD YOU WANT TO RETURN A PRODUCT, PLEASE RETURN TO THE ORIGINAl TIN OR TUBE ALONG WITH THE ORIGINAL RECEIPT &ORDER NUMBER. PLEASE CONFIRM THE RETURN POLICY AT THE ORIGINAL POINT OF PURCHASE, AS EACH RETAIL STORE HAS THEIR OWN RETURN POLICY. IF YOU BUY LUCKY BASTARD COMPANY PRODUCTS FROM UNAUTHORIZED RETAILERS OR OTHER UNAUTHORIZED SOURCES, WE REGRET THAT WE CANNOT ASSIST YOU WITH ANY PROBLEMS THAT YOU MAY ENCOUNTER.


LUCKY BASTARD COMPANY PRODUCTS MAY OFFER EITHER AN EXCHANGE, STORE CREDIT OR REFUND.  WE ASK THAT GOODS MUST BE RETURNED TO US WITHIN 30 CALENDAR DAYS WITH PROOF OF PURCHASE (RECEIPT OR INVOICE). PRODUCTS FROM LUCKY BASTARD COMPANY PRODUCTS WEBSITE MAY BE RETURNED BY MAIL (PLEASE SHIP THE RETURN PACKAGE TO: LUCKY BASTARD COMPANY: PO BOX 323 VENICE, CA 90291). YOU ARE RESPONSIBLE FOR THE SHIPPING AND ADDITIONAL POSTAGE CHARGES. PLEASE RETAIN YOUR SHIPPING RECEIPT UNTIL YOU ARE CERTAIN YOUR RETURN HAS BEEN RECEIVED BY US. ORDERS AND/OR PRODUCTS THAT INCLUDE A SPECIAL OFFER, GIFT WITH PURCHASE, COUPON, DISCOUNT, OR SPECIAL SHIPPING OFFER ARE FINAL SALE.